eduHelppari is a service offered by Riveria’s Information and Communication Technology students. The service helps Riveria students with information technology questions. The activities are coordinated by Päivi Kiiskinen and Anssi Määttä from the information and communication technology team.
You can contact eduHelppari
- by phone at 050 470 4280, 013-244 2500
- by e-mail eduhelppari@riveria.fi
- Monday – Thursday 8:00 – 15:00
- Friday 8:00 – 14:00
The service point of eduHelppari is open in Peltola, Joensuu (Riveriatalo, room C318) as follows:
- Monday – Thursday 8:00 – 15:00
- Friday 8:00 – 14:00
Typical services managed through eduHelppari are:
- advising on the use and reinstallation of compulsory students computers
- enabling new Riveria users credentials
- password change and recovery
- Guidance on Microsoft 365 programs
- Guidance on learning environments
- Guidance on basic use of Wilma
- guidance on Riveria byod network login
- printing problems
eduHelppari does not take care of problems related to the maintenance of students’ home computers, nor does it provide user support for special programs in educational fields.